Privacy Policy

01Who We Are

Structural Solutions is a structural engineering and approvals consultancy in Business Bay, Dubai. This policy explains what personal information we collect through structuralsolutions.ae, WhatsApp, email and phone, and how we use it.

02What We Collect

• Contact details: your name, phone number and email address.
• Project details: the location, community or unit, and a description of the works you are planning.
• Documents you choose to send: for example photos, drawings, title deeds, tenancy contracts or ID copies needed for an approval.
• Website usage data: basic technical information such as pages visited and device type, collected through cookies and similar tools.

03How We Use It

• To reply to your enquiry and give you advice or a quote.
• To deliver the services you engage us for, including preparing drawings and calculations.
• To submit applications to developers and authorities on your behalf, where you ask us to.
• To keep records required for our work and by law.
• To understand how the website is used and improve it.

We do not use your information for unrelated marketing without your consent.

04Who We Share It With

We do not sell or rent your personal information.

• Developers and authorities: only the information needed for an application you have asked us to submit, for example to Emaar, Nakheel, Dubai Municipality, DDA, Trakhees or DCD.
• Service providers: companies that host our website and email, under appropriate confidentiality.
• When required by law or by a UAE authority.

05Documents and Project Files

Drawings, photos and documents you share with us are treated as confidential and used only for your project. By sending them, you confirm you have the right to share them.

06How Long We Keep It

We keep personal information only for as long as needed for your enquiry or project, and for any period required by law or for our professional records. After that it is deleted or anonymised.

07Cookies

Our website uses cookies and similar technologies to work properly and to understand how visitors use it. You can block or delete cookies in your browser settings; some parts of the website may not work as intended without them.

08Your Rights

Subject to applicable UAE law, you can ask us to:

• Tell you what personal information we hold about you.
• Correct information that is wrong or out of date.
• Delete your information when we no longer need it.
• Stop using your information for a particular purpose.

To make a request, email info@structuralsolutions.ae.

09Security

We take reasonable technical and organisational measures to protect your information. No method of sending information over the internet is completely secure, so please avoid sending more personal information than your project needs.

10Changes to This Policy

We may update this policy from time to time. The latest version will always be on this page with its "last updated" date.